PT Donaldson Filtration Indonesia
Jakarta
Informasi Mengenai Perusahaan:
For over 100 years, we have helped solve some of the world’s most complex filtration challenges. We are driven to provide solutions to our customers, motivated to do our best work, and committed to doing the right thing in business and community.
Business Purpose
This incumbent will be part of the customer service team in Indonesia to handle incoming and outgoing documents, including but not limited to shipping documents, invoices, and any other customer-related documentation. I want to ensure all required invoices reach our customers immediately.
Job responsibilities:
- Consolidate Shipping documents from Finance, suppliers, forwarder, 3PL, etc
- Prepare invoices and shipping documents for mailing.
- Postage of complete set of paperwork to the customer promptly
- Purchase of postage stamps
- Coordinate with other departments to ensure paperwork is processed and filed correctly.
- Maintain and update company filing.
- Upload Invoices and shipping documents into the customer portal as per the requirement
- Other tasks assigned by the supervisor as and when needed.
Education Qualification:
- Tertiary education in Business Administration or related.
- Preferably 1-2 years of previous customer service/ administration experience.
- Preferably 1-2 years experience dealing with clients via phone & electronic transfer.
Technical Competence & Skills:
- Strong customer aptitude will be a plus.
- Strong communication skills and strong attention to detail.
- Motivated, Proactive, High Energy, Independent Professional.
- Able to establish rapport and influence.
- Strong ‘building-relation’ and high resilience and ability to handle inquiries/complaints from customers.
- Proficient in Microsoft Office software (Excel, Outlook, and Word).
- Team spirit to work together with the team, for the team, by the team.
- Compliance with instruction and guidance.
- Quick learner of new cultures and different environments.
- Experience in CRM Dynamic software will be an advantage.
- Time-oriented approach to handling queries and tasks.
- Multitasking ability and good interpersonal skills.
Others (% of travel, language, etc.):
- To be able to communicate in English and Bahasa Indonesia.
- Flexible and willing to work outside of regular hours when necessary.
Pertanyaan perusahaan
Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:
- How many years of experience do you have as a Customer Service Administrator?
- How would you rate your English language skills?